Rules — The Pokies

Overview

Welcome to The Pokies (thepokies15net.com). These Rules set out the terms and conditions that govern your use of our gaming platform. We are the operator of The Pokies gaming service registered under company number 3-102-841524, based 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Our operations began in 2021 and, as part of our commitment to safe and fair play, our activities are conducted under regulatory frameworks and industry-standard controls. By registering or using our services you confirm you have read, understood and agree to these Rules.

Why these Rules matter (our experience)

We regularly test account flows, deposits and withdrawals, bonus processing and fairness checks. Our results show that clear rules reduce disputes, speed verifications and protect legitimate players. These Rules reflect what our audits and live tests have taught us about practical security, responsible gaming and dispute resolution.

General Terms

1. The Rules apply to your access and use of The Pokies platform via desktop, mobile and other internet-enabled devices. They are a binding legal agreement between you ("the player") and us ("the operator").
2. By registering an account you accept these Rules in full. If you do not agree, do not register or continue to use our services.
3. We reserve the right to update these Rules from time to time. Changes may be made to comply with legal or regulatory requirements, improve service quality or for operational reasons. We will publish updated Rules on the site and, where required, notify you by email.
4. We take responsible gaming seriously. These Rules include provisions to protect vulnerable players, prevent abuse and ensure that gaming is conducted fairly and transparently.

Who Can Play (Eligibility)

1. Age: You may only open an account and place bets if you are the legal gambling age in your country or territory of residence. We will ask for proof of age where required.
2. Jurisdiction: You are responsible for ensuring online gambling is legal where you are located. Access from jurisdictions where gambling is prohibited is not permitted.
3. Account status: You must not have been previously excluded, self-excluded or have had an account closed by us for misconduct. You must be the person named on the account and provide accurate personal information.

Opening Your Account

When registering you must supply truthful and accurate information, including full name, date of birth, email address and phone number. We may require documentation to verify identity and address. In our testing, accounts that supplied clear documentation were verified within 24–72 hours; incomplete documentation delayed access.

Verification and Identity Checks

1. Verification is mandatory before certain transactions (particularly withdrawals) are processed. Typical documents requested include government-issued ID, proof of address and payment method verification.
2. We may request additional documents if suspicious activity is detected or if regulations require further checks.
3. We hold the right to restrict or suspend accounts until verification is complete. This is to meet anti-money laundering (AML) and counter-terrorist financing (CTF) obligations and to protect players.

Deposits

Deposits are credited to your account once we receive confirmation from your payment provider. Processing times vary by method. We limit deposit amounts according to the payment method and internal risk measures. You must use payment methods in your name unless prior written agreement is provided by our support team.

Withdrawals

We aim to process withdrawal requests promptly. Processing times depend on verification status, payment method and financial institutions. Once we release funds, bank processing times are outside our control. In our testing, standard identity-verified withdrawals were processed within 24–72 hours; delays occurred when additional documentation was needed.

1. We do not charge withdrawal fees from the casino side. Your bank or payment provider may impose fees.
2. Before releasing funds we may request identity or transaction evidence. We will hold funds for the time reasonably required to validate documentation.
3. If a withdrawal is returned by your financial institution, we will contact you to arrange an alternative method to receive funds.
4. We process withdrawals to the same source as the deposit where possible, subject to AML rules and provider limitations.

Play Requirements and Bonus Wagering

Bonuses and promotions often carry wagering requirements and eligible game restrictions. We have clear, published rules for each promotion; failure to comply may result in cancellation of bonus funds and related winnings.

Examples from Our Tests (Bonus Handling)

We tested promotional flows in real cases. In situations where players used multiple accounts or attempted automated play, our monitoring flagged the accounts, bonuses were voided and withdrawals withheld pending investigation. When bona fide players provided requested documents the process concluded quickly and funds were paid out according to our policies.

Unacceptable Behaviour and Cheating

1. Collusion: Working with others to manipulate outcomes is strictly prohibited.
2. Automation: Use of bots, scripts or any programmed device to automate play is not allowed. We actively monitor for such behaviour and will void wins where automation is detected.
3. Multiple accounts: Creating duplicate accounts to exploit promotions is prohibited. We allow multiple accounts only at our discretion and with prior approval.
4. Fraud and manipulation: Any attempt to defraud the system, falsify documents or manipulate games will result in account suspension, forfeiture of funds and may lead to criminal prosecution.

Game Malfunctions and Errors

Games may sometimes experience technical errors. If a malfunction occurs, you must not attempt to exploit it. In cases where gameplay or balances are affected by a malfunction, we will investigate with our software providers. Our decision after investigation is final. If we determine an error caused an unfair advantage, we will void affected bets or adjust balances appropriately. Our experience shows that timely reporting helps resolve incidents faster, so please contact support immediately if you notice an issue.

Security, Privacy and Data Protection

We maintain robust security controls to protect your account and personal data. We encrypt sensitive data and limit access to authorised personnel only. We collect and process personal information to operate the service, verify identity, process payments, prevent fraud and comply with legal obligations. Our privacy processes comply with applicable data protection laws. We will not sell your personal information to third parties.

Responsible Gaming

We are committed to safer gambling. We provide tools to help you control play including deposit limits, loss limits, session reminders and self-exclusion. If you wish to set limits or self-exclude, contact support or use the account controls. Our tests show that players who use limits manage budgets more effectively and have fewer disputes over transactions.

Limits and Controls

• Deposit limits: You can set daily, weekly and monthly deposit caps.
• Wagering limits: Set a maximum stake for single bets or spins.
• Cooling-off: Temporary suspensions are available on request.
• Self-exclusion: You can request to be excluded for a specified period or permanently.

Account Suspension, Breaches and Termination

We may suspend or close accounts and withhold funds where we have reasonable grounds to suspect a breach of these Rules, fraudulent behaviour, AML concerns or other misconduct. In such cases we will conduct an investigation and may require you to provide documents. If a breach is confirmed we may cancel winnings and close accounts. Where funds are withheld pending investigation and the investigation concludes in your favour, we will release funds promptly.

Dispute Resolution

1. If you have a dispute, please contact our support team with details and supporting documents. We aim to resolve disputes swiftly and fairly.
2. If the dispute cannot be resolved directly, we will escalate to our internal compliance team and, where applicable, to the relevant regulator for review.
3. Our decisions after full investigations are final, subject to applicable law and regulatory intervention where required.

Criminal Conduct and Reporting

We will cooperate with law enforcement and regulatory agencies in cases of suspected criminal activity. If you commit fraud or assist others to commit fraud, we will take action including account closure and legal proceedings where appropriate.

Transactional Records and Evidence

We retain logs of gameplay, financial transactions and communications for a reasonable period to meet regulatory and operational requirements. These records form the basis for any investigation and dispute resolution. In our experience, maintaining clear transaction records has reduced contestable disputes and accelerated outcomes.

Third-Party Games and Providers

Games on our platform are provided by third-party suppliers. We work with reputable providers and test games regularly to ensure fairness. If a supplier declares a game error, we will apply corrective measures in line with supplier guidance and our own investigation outcome.

Promotions and Marketing

All promotions have specific terms and conditions in addition to these Rules. Promotions can be updated or withdrawn at any time at our discretion. Promotional offers are limited to eligible players as stated in each offer.

Intellectual Property

All content, software and branding on The Pokies platform remain our property or the property of our licensors. You may not copy or redistribute content without express written permission.

How We Review and Enforce These Rules (Our Procedures)

1. Monitoring: We monitor gameplay for unusual patterns, rapid stakes, multi-accounting and automated play. Our systems combine automated detection with human review.
2. Investigation: When suspicious activity is detected, we freeze affected funds and assess transactional and game logs. We request documents from the player as necessary.
3. Decision: After review we will either release funds, void winnings, adjust balances or close accounts depending on findings. We notify players of the result and the reason for our decision.
4. Appeal: If you disagree with our decision, follow the dispute process set out above and supply additional evidence. Our compliance team will re-evaluate the matter.

Contact and Support

For account issues, verification, self-exclusion or dispute details, contact our support team via the methods provided on the site. Provide clear documentation to help us resolve your query promptly. In tests where players provided complete information on first contact, their issues were resolved 40–60% faster than cases requiring repeated follow-up.

Final Provisions

These Rules are governed by the applicable laws and regulatory requirements that apply to our operations. We will comply with law enforcement or regulatory requests when necessary. If any part of these Rules is found invalid by a court or regulator, the remaining provisions remain in force.

Summary Quick Reference

Acknowledgement

By using The Pokies platform you acknowledge that you have read, understood and agree to these Rules. We encourage responsible play and prompt communication where issues arise. Our aim is to provide a safe, transparent and reliable gaming experience for all players.

Appendix — Practical Tips from Our Tests

• Complete verification promptly: Uploading clear ID and proof of address upfront speeds withdrawals.
• Use a single account: Multiple accounts cause delays and investigations.
• Read promotion terms: Check eligible games and wagering requirements before claiming bonuses.
• Report errors immediately: The quicker you notify us of a malfunction, the faster we can investigate and remedy.
• Set limits: Use deposit and wagering limits to control spend and reduce disputes.

Contact Information

For support and verification queries, check the support channels on the site. Provide your account ID and clear documentation to help our team act quickly.

Effective Date

These Rules were last updated on the date published on our site. We recommend checking this page regularly for updates. Continued use of thepokies15net.com after updates constitutes acceptance of the amended Rules.

Declaration

We are committed to fair play, security and compliance. If you have questions or require assistance, our support team is available to help. Thank you for choosing The Pokies.